Terms and Conditions

Terms and Conditions

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about The Sunshine Laundry Sausalito (referred to as “we,” “us,” “our”, or “Sunshine Laundry”) or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Wash-and-Fold Laundry Terms

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

 
Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don’t have time to check your pockets to see if you have left anything in them. Therefore, we can’t be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry bag, but put it in a separate bag labeled with dry cleaning.

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can’t be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.

Dry Cleaning Terms

Sunshine Laundry will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you.

As with our standard laundry process, Sunshine Laundry cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels.

“Extras” will be charged at the discretion of the dry cleaner, in order to process your garment the best way possible, in increments of $2 or $4 upon delivery to the laundry facility. These charges will be added to your final invoice.

General Terms for All Services

Scheduling and Payment

You can schedule your appointment through our website thesunshinelaundry.com or you can call or email as.

If you no longer want our service, simply let us know and we will cancel it at no additional charge. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.

To make life simpler, we round to the nearest pound when weighing your laundry to determine if you have met the required minimum weight (see below). Our weights are final. If you have not met the minimum weight, we will charge a minimum of 15lbs (drop off at the store) and 20lbs for pickup and delivery service. Of course we don’t anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to postpone the delivery date up until payment. Payment of Wash and Fold service is due, to be paid by Credit Card, up on completion of our Wash and Fold process. We charge the credit card and make your clean clothes then ready for the transport back to you.

For orders above 100lbs. we charge the credit card on file with a security deposit before starting processing the goods (based on the weight). After the completion of the order any difference in the final weight will be adjusted (we will cancel the deposit and charge a final bill).

Unpaid orders, will be stored for a limited time. Unpaid or not pick up positions will be given away, either donated or disposed after unsuccessful attempts to contact the customer.

Minimum Weight, Minimum Fee

You can send us any amount of laundry you choose, but any loads weighing less than 15 pounds will be rounded up to our minimum weight of 15 pounds.

Remember, you’re free to cancel any appointment up to 1 hour prior to the start of your delivery window, so if you don’t have any laundry for us to wash on a particular week, please be sure to notify us more than 1 hour before your appointment time so we don’t come to your address and charge you a no-show fee.

Pick-up and Delivery Scheduling

Based on wheter events we reserve the right to postpone delivery (Snow, Storm, Flooding…).

We will do our best to pick-up your laundry at the agreed upon time. We know that we won’t have very many customers if we are late. That being said, we can’t be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible.

To prevent laundry errors, all services must be tied to an appointment. If we are coming to your house for a delivery and you have additional dirty laundry that you would like to be picked up, please schedule an additional pickup online or notify Customer Care at least 1 hour before your scheduled service.

A No Show is when we show up to your door, but you and your laundry aren’t around. In the case of a No Show, we reserve the right to charge a $15 missed pickup fee. Keep in mind,  there’s no fee if you cancel or reschedule more than 1 hour before the start of your delivery window. And because we value your time just as much, we will credit you $15 if we pickup the next day. No questions asked.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

 

Miscellaneous

As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.

We keep the right to refuse service to anyone based on past experiences, whether it is that we can not live up to certain request, unacceptable behaviour with our staff or difficulty to collect or refused payment in the past.

 

Although we think we are generally agreeable people, we recognize that Sunshine Laundry and you may have a dispute. In this event, you agree that any legal action pertaining to this agreement, or Sunshine Laundry generally, shall be conducted in the court of Marin County.